The Home Depot Costa Mesa Store in Costa Mesa, CA 92626 (2024)

DEBRA

Debra is a fantastic character with nice glasses. She is funny and makes shopping fun. The employees greeted me and guided me to find what i needed. I didn’t feel alone. Thank you Home Depot !

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Black Friday Visit

Cathy and I made our annual Black Friday trip to Home Depot. It was great to have them back. Jeff the manager and Jeanette didn’t outstanding job of making us feel welcome!

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Many Employees who helped me

I bought a water pump for almost $110 . It really worked well to efficiently and quickly drain ALL the water out of my four feet high of rain water collected outdoor jacuzzi that’s NEVER been used even once and was filled also with tree debris. Thank you home depot employees who , you all, who helped me! I now have a positive onion of Home Depot, whereas previously I have none memories of associating with Home Depot.

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Good service on the whole.

My shopping experiences at Home Depot generally go very well and your sales people are invariably very knowledgeable and helpful.

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Good customer service makes Loyal Customers

Sandra went above and beyond by helping me locate three yellow lids for the three HDX 27 gallon Tough Storage Totes I intended on purchasing. These totes are a hot selling item at most Home Depot stores, however there is a scarce availability of lids. Approximately 15 HDX 27 gallon totes were on the shelves with no matching lids. There were smaller sized HDX totes on the shelves, however HDX totes are welldesigned to properly stack and store same sized totes, and all my totes are HDX 27 gallon Tough Storage totes purchased fromThe Home Depot. Approximately 40 HDX 27 gallon totes are in use at my warehouse storage. Sandra professionally and thoroughly searched the shelves with me for 10 - 15 minutes, eventually spotting three lids stored high up on the inventory rack a few rows down. We tossed up the question what if each lid had a bar code and were sold individually, then their inventory could be tracked, managed, and merchandised as a tote set, and most importantly preventing both new and loyal Home Depot customers from making the disappointing decision to shop a competitor’s store. Because Sandra gave a little bit of extra effort, showed compassion and sympathy for my situation, and shared a brief yet understanding conversation about the annoying tote lid theft problem, is a huge reason why I remain a loyal Home Depot customer.

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Local Repeat #6664 Customer: Poor Visit

This trip was disappointing compared to previous shopping trips. At 3:15 I ran into the store as I was trying to hit a deadline for work to grab a Milwaukee M18 Fuel set as my drill died onsite. Went to where they were located(front wall of store) and they were locked up. I found an associate in the tool aisle and asked for assistance at the front of the store in the Milwaukee section to get an item locked up. He told me that he would get someone up there to help around 3:20. I waited patiently, about 3:38 I went to the paint counter and asked another associate if they could get an associate to the front and he called on the intercom. 20 MINUTES LATER I had to go to the self checkout to ask an associate to grab the M18 Fuel set for me as I was now late on the deadline and had to grab one last item before leaving. She showed a sense of urgency and was apologetic. Had it ready when I came to the self checkout and was smooth from there. I appreciate her service.Are employees scared of customer interactions? Not one employee made eye contact with me when they walked past the front wall where I was standing. Ask more questions prior to requesting another employee to help? The employee in the tool aisle easily could’ve asked if I had question about the tools or needed to unlock something rather then being short with me. I wasn’t in between models or brands I knew what I needed walking into the store. Made me want to find another store even though this location is 5 minutes from my house. Hopefully this will be brought up in a morning huddle with the team to ensure that employees walking through the stores pay attention to peoples urgency and asking the simple question of “do you need assistance with anything?” It may make or break someone’s experience or day.

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Great items and big savings!

I was pleasantly surprised to see all the items on sale today!

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One stop shopping

Home Depot has everything you need related to home, garden and equipment!

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GREAT STORE

Happy with every single interaction I've had with employees at the store. Very friendly and helpful

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Went above (to infinity) and beyond !

Coach Donna is amazing and went out of her way to help my 5 yr old get new batteries that fit in his buzz lightyear toy. She installed them before leaving so he would be happy! Sometimes it's the little things that are big things in customer service. Made our day!

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